What exactly is Chronic Care Management (CCM)?
Chronic Care Management is a service designed to help individuals with two or more chronic conditions manage their health more effectively. It involves having a dedicated nurse care manager who coordinates all your care, develops a personalized care plan, and is available 24/7 for urgent needs.
How does CCM differ from the care I'm currently receiving?
Unlike traditional care, CCM provides a dedicated nurse care manager who acts as your personal health advocate. They coordinate all your care, ensure all your providers are on the same page, and are available 24/7 for urgent needs. It's a more personalized and proactive approach to managing chronic conditions.
Who will be managing my care? What are their qualifications?
Your care will be managed by a licensed nurse with extensive experience in chronic care management. Our services are provided by experienced nurses with years of experience working with the senior community.
How often will I be in contact with my nurse care manager?
The frequency of contact will depend on your unique needs and care plan. However, you can reach out to your nurse care manager anytime you have an urgent need, 24/7.
What does the personalized care plan include?
The personalized care plan includes a comprehensive assessment of your health needs, goals for managing your conditions, a medication review, and a schedule for receiving preventive services. It's tailored to your unique needs and is regularly updated based on your health status.
How does the 24/7 access to a care manager work? Can I really contact them at any time?
Yes, you can contact your nurse care manager anytime you have an urgent health need. They're available 24/7 to provide guidance and help you manage any health crises.
How can CCM help reduce my trips to the ER?
Our proactive approach identifies problems before they become emergencies. Regular monitoring of your health status and 24/7 access to a care manager can help prevent health crises that lead to ER visits.
How much does the service cost? Is it covered by Medicare or my insurance?
Everything is paid for by Medicare. You are only responsible for a small, monthly co-pay of about $8.
How do I sign up for the CCM services?
You can sign up for our CCM services by contacting us directly. We'll guide you through the process and answer any questions you may have.
Can I discontinue the service if I'm not satisfied or if my situation changes?
Yes, you can discontinue the service at any time. There's no long-term commitment, and you only pay after you've received our services.
What if my doctor does not offer this program?
TruCare offers a full Medicare-compliant CCM program. Let us know that you are interested in getting started and we take care of all the details for you. Your doctor will be included in this process.
If you do not currently have a provider, we are ready to take on your full healthcare needs, including getting you started on our Medicare-compliant CCM program, if you qualify.
Will I lose my physician or provider if I get started on your CCM program?
No, you do not lose your provider. I am an extension of your provider. I share all the information I receive from you with your provider, as we work together to create a personalized comprehensive plan of care for you.